WORLD ACCESS INTERNATIONAL CALLBACK INSTRUCTIONS TO PLACE A CALL 1. Dial your assigned Access Phone Number (APN). Be sure to precede it with the international access code for your country. 2. Hang up after 1 ring. The system will call you back at your programmed Callback Number. If you let it ring 3 or more times, the system will answer and you will be billed for the call by your local telephone company. 3. The Callback System will call you back within seconds. 4. You will then hear: "Please enter your destination number followed by the pound or hash sign", followed by a dial tone. When you hear the dial tone, enter your destination number followed by the # key as follows: If calling the USA, Canada or the Caribbean, dial: 1 + Area Code + Number + # If calling any other country, dial: 011 + Country Code + City Code + Number + # 5. When the party you called hangs up, you may place another call by pressing the # key 3 times (# # #). This will allow you to make multiple calls without having to repeat the call back process. 6. When you have completed your calls, press the * key 3 times (* * *) to force a manual disconnect, or hang up. This will disconnect you from the callback system. Addendum: If you press the # # # sequence and then hang up without placing another call, you will remain connected to the callback system. It is imperative that you then press the (star) * key 3 times (* * *) to force a manual disconnect. TO CHANGE CALLBACK NUMBER AND INITIATE CALL 1. Dial your access number (APN). 2. Stay on the phone for several rings (about 5 rings) until the system answers. 3. When you hear the tone, enter your 10 digit Authorization Code (PIN), then wait for the voice prompt. 4. Enter the new Callback Number, wait for the voice prompt confirming your new Callback Number. (There may be a short silence while you wait for the electronic voice to verify your new Callback Number.) Note: Do not hang up until you hear the verification of your new Callback Number. Then hang up. If the new Callback Number is in the USA, Canada or the Caribbean, enter: 1 + Area Code + Number + # If the new Callback Number is in any other country, enter: 011 + Country Code + City Code + Number + # 5. In a moment, the system will call you back at your new Callback Number. You will then hear: "Please enter your destination number followed by the pound or hash sign", followed by a dial tone. When you hear the dial tone, enter your destination number followed by the # key as follows: If calling the USA, Canada or the Caribbean, dial: 1 + Area Code + Number + # If calling any other country, dial: 011 + Country Code + City Code + Number + # 6. When the party you called hangs up, you may place another call by pressing the # key three times ( # # #). This will allow you to make multiple calls without having to repeat the call back process. 7. When you have completed your calls, press the * key 3 times (* * *), or hang up. This will disconnect you from the callback system. ________________________ If the Callback Number includes an extension (or room number), enter the Callback Number followed by #4# the extension and #. This will instruct the system to request your specific extension (or room number) by computerized voice when calling back. To facilitate transfer of the call to your phone, you may wish to inform the receptionist that you are expecting a computer call shortly, that will ask for your room number or extension. NOTE: In some locations, the # key is not easily recognized by the local telephone company. You may need to use #4# # or even ###4# to enter an extension. IF YOU TRAVEL TO THE US AND WISH TO PLACE A CALL FROM THE USA 1. Dial the World Access USA 800 access number: 1-800-816-8661 2. Wait for the voice prompt. 3. Enter your PIN Code: Authorization Code 4. After the voice prompt, dial your destination number: 1 + Area Code + Number + # For calls outside the United States, Canada or the Caribbean dial: 011 + Country Code + City Code + Number + # When you are done with your call, you may Hang Up, or press the # key to place another call. If you make a mistake dialing your Authorization Code, or destination number, you are allowed one retry by pressing the * key.